A Process-Centered IT ROI Analysis with a Case Study

Choon Seong Leem, Chui Young Yoon and Seung Kyu Park
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Choon Seong Leem: Yonsei University
Chui Young Yoon: Seoul Cyber University
Seung Kyu Park: IT Research and Consulting

Information Systems Frontiers, 2004, vol. 6, issue 4, No 7, 369-383

Abstract: Abstract In order to achieve a meaningful IT ROI (Returns of Investment) analysis while taking into account the unique business processes of each industry, we should conduct research into a system to evaluate the effect of investment. In this paper, through careful consideration of the characteristics of the banking industry, a study on IT ROI is conducted from the perspective of business process. The process-centered IT ROI model for analysis discussed here consists of seven phases. The suggested model is explained and verified with a case study of a finance company that we shall call “A”.

Keywords: IT investment; ROI; business process; analysis systems; case study (search for similar items in EconPapers)
Date: 2004
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Citations: View citations in EconPapers (3)

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DOI: 10.1023/B:ISFI.0000046378.42438.5f

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