SRCMIMM: the software requirements change management and implementation maturity model in the domain of global software development industry

Muhammad Azeem Akbar, Arif Ali Khan (), Sajjad Mahmood and Alok Mishra
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Muhammad Azeem Akbar: Lappeenranta University of Technology
Arif Ali Khan: University of Oulu
Sajjad Mahmood: King Fahd University of Petroleum and Minerals
Alok Mishra: Molde University College-Specialized University in Logistics

Information Technology and Management, 2023, vol. 24, issue 3, No 1, 195-219

Abstract: Abstract The software industry has widely adopted global software development (GSD) to gain economic benefits. Organizations that engage in GSD face various challenges, the majority being associated with requirements change management (RCM). The key motive of this study is to develop a requirement change management and implementation maturity model (SRCMIMM) for the GSD industry that could help the practitioners to assess and manage their RCM activities. A systematic literature review and questionnaire survey approach are used to identify and validate the critical success factors (CSFs), critical challenges (CCHs), and the related best practices of the RCM process. The investigated CSFs and CCHs are classified into five maturity levels based on the concepts of the existing maturity models in other domains, practitioners’ feedback, and academic research. Every maturity level comprises different CSFs and CCHs that can help assess and manage a firm's RCM capability. To evaluate the effectiveness of the proposed model, four case studies are conducted in different GSD firms. The SRCMIMM has been developed to assist GSD organizations in improving their RCM process in efficiency and effectiveness.

Keywords: Global software development; Requirements change management; Success factors; Challenges; Best practices (search for similar items in EconPapers)
Date: 2023
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DOI: 10.1007/s10799-022-00364-w

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