Reshaping the future of tourism & hospitality industry through blockchain technology: a systematic literature review

Yassine Mountije (), Dora Agapito and Celia Ramos
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Yassine Mountije: University of Algarve
Dora Agapito: University of Algarve
Celia Ramos: University of Algarve

Information Technology & Tourism, 2025, vol. 27, issue 2, No 2, 317-343

Abstract: Abstract Blockchain is an emerging technology, and despite the growing literature on the topic, research on the use of blockchain in the tourism and hospitality industry is still fragmented. Therefore, further research is needed to explore blockchain’s applications, benefits, and obstacles from the perspective of businesses and consumers. This article aims to systematically review the extant blockchain-related literature and understand how this technology can be applied to optimise tourism and hospitality products and enhance tourist experiences. Following PRISMA guidelines, 98 peer-reviewed articles were deemed relevant to this study through a search in Scopus and Web of Science platforms. As a result of mapping research on blockchain in tourism and hospitality industry using Bibliometrix, a framework focused on applications, benefits and obstacles was developed. Findings can be used as a guide by researchers to advance the topic, as well as by stakeholders and policymakers in the field. Managers in tourism and hospitality should understand how to incorporate blockchain in businesses better, and policymakers should endeavour to develop clear regulations, especially for cryptocurrency use, which can lead to an increase in the adoption of blockchain in tourism and hospitality companies.

Keywords: Blockchain technology; Smart tourism; Tourism; Hospitality; Systematic literature review (search for similar items in EconPapers)
Date: 2025
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DOI: 10.1007/s40558-024-00306-y

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