Incorporating technology in service-oriented i* business models: a case study

Alicia Martinez (), Blanca Vazquez (), Hugo Estrada (), Luis Santillan () and Crispin Zavala ()
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Alicia Martinez: National Center of Research and Technological Development - CENIDET
Blanca Vazquez: Center of Research and Innovation in Information Technology and Communication - INFOTEC
Hugo Estrada: Center of Research and Innovation in Information Technology and Communication - INFOTEC
Luis Santillan: National Center of Research and Technological Development - CENIDET
Crispin Zavala: Autonomous University of the State of Morelos - UAEM

Information Systems and e-Business Management, 2017, vol. 15, issue 2, No 9, 487 pages

Abstract: Abstract In recent years, considerable attention has been paid to enterprise information systems. This interest is motivated by the need for achieving better integration of new technologies (hardware and software) with the business processes of an organization. Business processes have become more and more dependent on technologies because technology has a direct impact on business processes, changing the way they are performed and thus also affecting the way analysts design the software system. However, at the present time, there are still some gaps between the definition of business processes and the technologies used in the organization. In practice, organizations have carried out their business processes using different technologies; however, it is sometimes not possible to determine how technologies are useful in achieving current business goals. This is because business models do not explicitly consider the technologies in the organizational requirements. The goal of this paper is to present a systematic process for integrating business processes and technologies at the conceptual level. To validate our approach, we present a case study that describes the processes of the inventory management department of a public research center.

Keywords: i*; Service oriented i*; Technology modeling; Business services; Business processes (search for similar items in EconPapers)
Date: 2017
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DOI: 10.1007/s10257-016-0316-9

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