Impact of mobile financial services on financial inclusion: empirical insights from Kenya

Mohammed Hersi Warsame () and Yousif Abdelbagi Abdalla ()
Additional contact information
Mohammed Hersi Warsame: University of Sharjah
Yousif Abdelbagi Abdalla: University of Sharjah

International Review of Economics, 2024, vol. 71, issue 3, No 11, 633-666

Abstract: Abstract This study investigates the impact of demographic factors on the use of mobile money applications in Nairobi County’s Kasarani constituency, a previously underexplored aspect in the context of financial inclusion in Africa. Our cross-sectional analysis reveals that, in contrast to common perceptions, mobile money in East Africa is predominantly used for borrowing loans rather than savings. This finding highlights a distinctive financial behavior in the region. Additionally, the study identifies gender as a key factor influencing the relationship between user satisfaction and continued usage, aligning with the extended post-acceptance model of mobile money application usage. These insights underscore the importance of considering demographic variables in understanding and enhancing mobile money services, thereby contributing to the broader goal of financial inclusion across the continent.

Keywords: Continuous intention to use; Financial inclusion; Mobile money; Kenya (search for similar items in EconPapers)
JEL-codes: F (search for similar items in EconPapers)
Date: 2024
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
http://link.springer.com/10.1007/s12232-024-00456-9 Abstract (text/html)
Access to the full text of the articles in this series is restricted.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:inrvec:v:71:y:2024:i:3:d:10.1007_s12232-024-00456-9

Ordering information: This journal article can be ordered from
http://www.springer. ... cy/journal/12232/PS2

DOI: 10.1007/s12232-024-00456-9

Access Statistics for this article

International Review of Economics is currently edited by Luigino Bruni

More articles in International Review of Economics from Springer, Happiness Economics and Interpersonal Relations (HEIRS)
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().