Evaluation of organizational structure through cluster validation analysis of email communications

Veselka Boeva (), Lars Lundberg (), Sai M. Harsha Kota () and Lars Sköld ()
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Veselka Boeva: Blekinge Institute of Technology
Lars Lundberg: Blekinge Institute of Technology
Sai M. Harsha Kota: Blekinge Institute of Technology
Lars Sköld: Telenor, Sverige

Journal of Computational Social Science, 2018, vol. 1, issue 2, No 6, 327-347

Abstract: Abstract In this work, we apply cluster validation measures for analyzing email communications at an organizational level of a company. This analysis can be used to evaluate the company structure and to produce further recommendations for structural improvements. Our evaluations, based on data in the forms of email logs and organizational structure for a large European telecommunication company, show that cluster validation techniques can be useful tools for assessing the organizational structure using objective analysis of internal email communications, and for simulating and studying different reorganization scenarios.

Keywords: Cluster validation measures; Data analysis; Human capital management; Internal communication; Organizational structure (search for similar items in EconPapers)
Date: 2018
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DOI: 10.1007/s42001-018-0022-0

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