Impact of external factors on determining E-commerce benefits among SMEs in Malaysia

Mira Kartiwi (), Husnayati Hussin (), Mohd Adam Suhaimi (), Mohamed Razi Mohamed Jalaldeen () and Mohammad Ruhul Amin ()
Additional contact information
Mira Kartiwi: International Islamic University Malaysia
Husnayati Hussin: International Islamic University Malaysia
Mohd Adam Suhaimi: International Islamic University Malaysia
Mohamed Razi Mohamed Jalaldeen: International Islamic University Malaysia
Mohammad Ruhul Amin: International Islamic University Malaysia

Journal of Global Entrepreneurship Research, 2018, vol. 8, issue 1, 1-12

Abstract: Abstract This paper examines how the external factors – i.e. customers, competitors – that driven Malaysian SMEs to adopt E-Commerce may influence the benefits these SMEs gained by adopting such technologies. The findings show the SMEs that were driven to adopt E-Commerce by customers demand are less likely to experience the reduction of operational cost. The results also show that SMEs would be able to achieve most of the expected benefits of E-Commerce adoption, if it is aimed as a tool to improve the competitiveness of the business.

Keywords: E-Commerce; SMEs; External factors; Adoption; Benefit (search for similar items in EconPapers)
Date: 2018
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (4)

Downloads: (external link)
http://link.springer.com/10.1186/s40497-018-0105-7 Abstract (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:jglont:v:8:y:2018:i:1:d:10.1186_s40497-018-0105-7

Ordering information: This journal article can be ordered from
http://www.springer. ... urship/journal/40497

DOI: 10.1186/s40497-018-0105-7

Access Statistics for this article

Journal of Global Entrepreneurship Research is currently edited by Nezameddin Faghih

More articles in Journal of Global Entrepreneurship Research from Springer, UNESCO Chair in Entrepreneurship
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().