The Scrapping of Maryland’s State Health Insurance Exchange Marketplace

David Gardner ()

Journal of the Knowledge Economy, 2021, vol. 12, issue 2, No 4, 8 pages

Abstract: Abstract Just like healthcare.gov, the Maryland Health Connection (MHC) website crashed within the first few minutes of operation on October 1, 2013 (Davis and Flaherty 2014. Maryland officials were warned for a year of problems with online health-insurance site - The Washington post). Upon receipt of the first million dollar grant in 2010, the MHC’s governing body, the Maryland Health Benefit Exchange (MHBE) Board of Governors, and Maryland’s political leadership immediately began trumpeting their early adoption prowess. All that bravado makes this week’s acknowledgement of failure much harder to swallow. Noridian and EngagePoint, the primary contractors tasked with building the technological support infrastructure behind the failed MHC, have been fired. Deloitte is now formally in charge of bringing their successful state health insurance exchange software from the state of Connecticut and implementing it on behalf of the state of Maryland. The MHC project suffered from five major project management mistakes that directly contributed to the rampant waste and failure. The most detrimental of these mistakes was the MHBE’s outsourcing of a project that they did not understand.

Keywords: Project management failure; State exchange marketplace; Decision-making; Knowledge management (search for similar items in EconPapers)
Date: 2021
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DOI: 10.1007/s13132-015-0285-0

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