Innovate and Overcome Resistance to Change to Improve the Resilience of Systems and Organizations

Abdelbaki Laidoune (), Chaher Zid () and Nabil Sahraoui ()
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Abdelbaki Laidoune: University of Batna 2
Chaher Zid: University of Batna 2
Nabil Sahraoui: University of Batna 2

Journal of the Knowledge Economy, 2022, vol. 13, issue 4, No 16, 2986-3001

Abstract: Abstract This research paper is a practical case-oriented; it emphasizes on the importance of the innovation in strengthening the organizations’ performance by making them more resilient. Conducting an innovative process is always hit by resistances that must be controlled and overcome. In fact, to make this study applicable, a case study was performed on an Algerian organization. Algerian Seaport Enterprise was chosen based on the objectives of the study as company moved from ISO 9001/2008 to ISO 9001/2015. A qualitative approach was used to perform this study which basically relies on the observation and the internal audit sheets, and reinforced by series of interviews with experts are involved in the change process. The results of this study show that the organizations’ resilience can be enhanced during the innovative process by overcoming the resistances. As result, a useful taxonomy of resistance is built accordingly to change known forms in this context. A new form of innovation is built to enhance the organizations’ resilience by proposing an anticipation strategy that overcomes the resistance in order to change the forms. The dichotomic classical approach (change/resistance) can be avoided by introducing the resilience concept as a new element to assess the resistance.

Keywords: Change resistance; Organization’s resilience; Sustaining innovation (search for similar items in EconPapers)
Date: 2022
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DOI: 10.1007/s13132-021-00840-8

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