Knowledge Management Practices in India: a Case Study of a Premier B-School

Ayesha Khatun (), Roktim Sarmah and Sajad Nabi Dar
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Ayesha Khatun: Lovely Professional University
Roktim Sarmah: Lovely Professional University
Sajad Nabi Dar: Lovely Professional University

Journal of the Knowledge Economy, 2023, vol. 14, issue 2, No 14, 905-923

Abstract: Abstract The B-School under study is one of the top ten B-Schools in India and the number one B-School in terms of pubic university departments. The school has been performing excellently well in terms of placements and publication which are related to knowledge management practices. This research was undertaken with an attempt to analyse the knowledge management practices, its issues and challenges, and the remedial strategies adopted by the school. For carrying out the investigation, the case study method of research was applied. Both the primary and secondary sources of data were used for answering the research question. The basic information about the selected B-School was collected from secondary sources including the websites of the concerned B-School and the schools’ published Information Brochures among others. For the collection of primary data, the respondents were taken from full time faculty members and employees representing the administration department. The findings of the study show that the school has been doing very well in certain parameters including academic freedom of faculty members and student, knowledge dissemination in terms of publication, quality of work-life, and curriculum flexibility. However, the areas like a faculty exchange program, internal financial support for research and development, and administrative support and guidance for R&D works scored relatively less, whereas other parameters were found to be performing satisfactorily. Implications for the education industry are to ensure collection, processing, sharing, and ease in archival of data for enhancement of knowledge management practices and its application. The present study is first of its kind so far as knowledge management practices in B-School in India are concerned. It contributes immensely to the literature of knowledge management with reference to B-Schools.

Keywords: B-Schools; Knowledge management; Competitive edge; Research and development; Organizational performance (search for similar items in EconPapers)
Date: 2023
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DOI: 10.1007/s13132-022-00923-0

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