The Effect of Knowledge Management Practices Exploration and Exploitation on Individual Performance and Empowerment

Yousra Harb (), Wejdan Alakaleek (), Yanyan Shang () and Ayman Harb ()
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Yousra Harb: Yarmouk University
Wejdan Alakaleek: Hashemite University
Yanyan Shang: University of Tampa
Ayman Harb: University of Jordan-Aqaba Branch

Journal of the Knowledge Economy, 2024, vol. 15, issue 1, No 71, 1822 pages

Abstract: Abstract Purpose Knowledge management has acquired the center position of organizational literature. However, there is a shortage of empirical studies examining the interrelation between knowledge management (KM) practices and employee performance and empowerment. To fill this gap, this study aims to empirically investigate the direct relationship between KM practices exploration and exploitation and employee performance and empowerment in higher education institutions. This study also proposes to examine the mediating effect of employee empowerment on the relationship between KM practices exploration and exploitation and employee performance. Design/methodology/approach Based on a sample of 163 employees from higher education institutions in Jordan, this study tested the hypotheses with partial least square-structural equation modeling (PLS-SEM). Findings The results indicate that KM practices exploration has a statistically significant positive influence on employee performance and empowerment, both directly and indirectly through employee empowerment. The findings also reveal that KM practices exploitation has a statistically significant direct positive influence on employee empowerment, and indirect impact on employee performance through employee empowerment. Originality/value Very little is known about the impact of KM practices exploration and exploitation on employee performance and empowerment in higher education institutions (HEIs). This paper aims to fill this gap in the literature by providing empirical evidence on the effects of various areas of KM. Practically, the findings highlight the significance of considering both KM exploration and exploitation, and their effect on individual level employee performance and empowerment.

Keywords: Knowledge management practices; Exploration; Exploitation; Empowerment; Performance; Higher education (search for similar items in EconPapers)
Date: 2024
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DOI: 10.1007/s13132-023-01165-4

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