The Influence of Four-Box Business Model on Employee Engagement in Post-COVID-19: Company Performance as the Moderator

Zi Ning Zhu, Charles Ramendran Spr, Lai Soon Wong, Rosa Fernandez Alcala () and Elia Garcia-Marti
Additional contact information
Zi Ning Zhu: Universiti Tunku Abdul Rahman
Charles Ramendran Spr: Universiti Tunku Abdul Rahman
Lai Soon Wong: Universiti Tunku Abdul Rahman
Rosa Fernandez Alcala: Universidad de Jaen
Elia Garcia-Marti: Universidad de Jaen

Journal of the Knowledge Economy, 2024, vol. 15, issue 3, No 118, 13309-13333

Abstract: Abstract This research investigates the influence of four-box business model and its components on employee engagement, in accordance with the theoretical foundation of organizational commitment theory. The moderating effect of company performance on the relationship between four-box business model and employee engagement was also determined. This study employed quantitative methodology by gathering data from targeted Chinese SMEs via questionnaire during the post-COVID-19 period. Descriptive study and structural equation modelling were performed on 238 qualified data by using SPSS and AMOS software. This research reveals that employee engagement is highly impacted by four-box business model and its components. The components of four-box business model, i.e. customer value proposition, profit formula, key resources and key processes all show significant effect on employee engagement. Besides, company performance positively moderates the impact of four-box business model on employee engagement. However, on single factor level, the company performance only moderate on the relationship between key resources, key processes and employee engagement. As a conclusion, this research recommended that company management to employ the four-box business model on its operation and extensively pay attention to the impact of model on varying company performance.

Keywords: Four-box business model; Employee engagement; Company performance; Organizational commitment theory (search for similar items in EconPapers)
JEL-codes: M10 (search for similar items in EconPapers)
Date: 2024
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
http://link.springer.com/10.1007/s13132-023-01636-8 Abstract (text/html)
Access to the full text of the articles in this series is restricted.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:jknowl:v:15:y:2024:i:3:d:10.1007_s13132-023-01636-8

Ordering information: This journal article can be ordered from
http://www.springer.com/economics/journal/13132

DOI: 10.1007/s13132-023-01636-8

Access Statistics for this article

Journal of the Knowledge Economy is currently edited by Elias G. Carayannis

More articles in Journal of the Knowledge Economy from Springer, Portland International Center for Management of Engineering and Technology (PICMET)
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().