Enhancing User Experience in Electric Vehicle Charging Applications (EVCA): A Comprehensive Analysis in the Chinese Context

Chengsi Li, Shu Zhang, Weijie Ling, Liquan Zhao and Younghwan Pan ()
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Chengsi Li: Kookmin University
Shu Zhang: Kookmin University
Weijie Ling: Kookmin University
Liquan Zhao: Fujian Normal University
Younghwan Pan: Kookmin University

Journal of the Knowledge Economy, 2024, vol. 15, issue 4, No 109, 18495-18530

Abstract: Abstract This research paper explores the critical aspects of User Experience (UX) in Electric Vehicle Charging Applications (EVCA) within the Chinese context. Employing a mixed-methods approach, the study identifies and validates six key UX factors: user-friendliness, payment convenience, information reliability, practical functionality, interactivity, and privacy protection. The research examines how these factors contribute to user satisfaction, emphasizing the contextual variability of user perceptions, particularly regarding privacy protection. The findings provide valuable insights for EVCA developers and operators, emphasizing the importance of user-centered design principles and the enhancement of key UX elements. The paper suggests that developers should focus on creating EVCA systems that prioritize user needs, while operators should consider user demographics and streamline operational procedures. Despite privacy protection not being a significant factor in this study, its potential to enhance user trust is recognized. The study contributes to the theoretical understanding of EVCA and offers practical guidance for improving UX in China’s rapidly evolving field of electric mobility and digital technology. It also underlines the role of policymakers in aligning policies and content with user expectations, fostering a mutually beneficial relationship between developers and users. This research advances scholarly knowledge and provides actionable recommendations for stakeholders in the electric mobility and digital technology sectors.

Keywords: User Experience (UX); Electric Vehicle Charging Applications (EVCA); User-centered design; EVCA developers; Digital Charging Service Platforms (DCSP) (search for similar items in EconPapers)
Date: 2024
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DOI: 10.1007/s13132-024-01881-5

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