Service innovation in emerging economies: the impact of DUI and STI innovation modes on innovation performance

Paula Viviana Robayo-Acuña (), Odette Chams-Anturi () and Iván Ricardo Ruíz-Castro ()
Additional contact information
Paula Viviana Robayo-Acuña: Fundación Universitaria Konrad Lorenz
Odette Chams-Anturi: Universidad de La Costa
Iván Ricardo Ruíz-Castro: Fundación Universitaria Konrad Lorenz

Journal of Innovation and Entrepreneurship, 2025, vol. 14, issue 1, 1-19

Abstract: Abstract This study examines the influence of DUI (Doing, Using, Interacting) and STI (Science, Technology, Innovation) innovation modes on the innovation performance of service sector firms in Colombia. Unlike the manufacturing sector, where innovation is typically associated with formal R&D, the service sector is characterized by experience-based and interaction-driven innovation with customers and suppliers. A quantitative approach was employed, using data from EDITS VIII (Colombia). A structural equation modeling (SEM) approach was applied to a sample of 2,782 firms to assess the relationship between innovation modes and two types of innovation: incremental and organizational. The results reveal that the DUI mode has a significant positive effect on both incremental and organizational innovation, whereas the STI mode exhibits an inverse effect. This suggests that experience- and interaction-based knowledge is more effective for service innovation than an approach exclusively reliant on science and technology. By quantifying the differential impact of DUI and STI modes across various innovation dimensions, this study provides an empirical foundation for strategic decision-making in a critical sector for Colombia’s economic development and other emerging economies.

Keywords: Innovation modes; DUI; STI; Innovation performance; Service sector (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:

Downloads: (external link)
http://link.springer.com/10.1186/s13731-025-00559-9 Abstract (text/html)
Access to the full text of the articles in this series is restricted.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:joiaen:v:14:y:2025:i:1:d:10.1186_s13731-025-00559-9

Ordering information: This journal article can be ordered from
https://innovation-e ... ip.springeropen.com/

DOI: 10.1186/s13731-025-00559-9

Access Statistics for this article

Journal of Innovation and Entrepreneurship is currently edited by Elias G. Carayannis

More articles in Journal of Innovation and Entrepreneurship from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().