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New Migrants in Residential Aged Care: Managing Diversity in Not-for-Profit Organisations

Eileen Willis (), Lily Dongxia Xiao (), Wendy Morey (), Lesley Jeffers, Ann Harrington (), David Gillham () and Anita Bellis ()
Additional contact information
Eileen Willis: Flinders University
Lily Dongxia Xiao: Flinders University
Wendy Morey: Resthaven Inc.
Lesley Jeffers: ACMA, AnglicareSA
Ann Harrington: Flinders University
David Gillham: Flinders University
Anita Bellis: Flinders University

Journal of International Migration and Integration, 2018, vol. 19, issue 3, No 10, 683-700

Abstract: Abstract This paper draws on qualitative interviews with migrant Indo-Asian and African personal care workers and registered and enrolled nurses employed by two not-for-profit residential aged care organisations in Australia: AnglicareSA and Resthaven Inc. The paper examines the way these culturally and linguistically diverse staff talk about the safe organisational environment provided by their employers, while in the wider Australian environment, low levels of hostility towards migrants and refugees are a constant cultural force. We demonstrate the impact of these organisations’ foundational ethics and values that influence how human resource diversity management strategies impact on the quality care provided to residents. We argue that this ethic and these human resource strategies act as conduits for culturally and linguistically diverse (CALD) staff to integrate into the workforce and as a mechanism in assisting new migrants to transition into the wider Australian society, while at the same time enriching the care of the older persons.

Keywords: Diversity management; Residential aged care; Integration human resources (search for similar items in EconPapers)
Date: 2018
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DOI: 10.1007/s12134-018-0564-2

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