How do performance feedback characteristics influence recipients’ reactions? A state-of-the-art review on feedback source, timing, and valence effects
Jonas Lechermeier () and
Martin Fassnacht ()
Additional contact information
Jonas Lechermeier: WHU – Otto Beisheim School of Management
Martin Fassnacht: WHU – Otto Beisheim School of Management
Management Review Quarterly, 2018, vol. 68, issue 2, 145-193
Abstract One of the most important measures to stimulate individual performance is feedback, whose effectiveness highly depends on underlying feedback characteristics. Although an extensive body of research has stressed its importance, a conclusive overall picture on feedback characteristics effects is missing. However, synthesized knowledge is important when one is willing to implement feedback systems to effectively influence recipients’ reactions. To address this issue, we organize and summarize the findings regarding the main effects of feedback source, feedback timing, and feedback valence as well as regarding their interactions with the source, message, task, and recipients’ individual characteristics from different disciplines. Based on an analysis of 64 empirical articles, we show that main effects have been considered very context-specific and are often inconsistent, while the occurrence of certain source, message, task, and individual characteristics even inverts the generally assumed main relationships. Based on an extract of our findings, we provide specific research propositions and offer avenues for future research, which will be of value for researchers and feedback-providing practitioners.
Keywords: Performance feedback; Individual feedback; Feedback source; Feedback timing; Feedback valence (search for similar items in EconPapers)
JEL-codes: M12 (search for similar items in EconPapers)
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3) Track citations by RSS feed
Downloads: (external link)
http://link.springer.com/10.1007/s11301-018-0136-8 Abstract (text/html)
Access to the full text of the articles in this series is restricted.
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
Persistent link: https://EconPapers.repec.org/RePEc:spr:manrev:v:68:y:2018:i:2:d:10.1007_s11301-018-0136-8
Ordering information: This journal article can be ordered from
Access Statistics for this article
Management Review Quarterly is currently edited by Thomas Reutterer, Jonas F. Puck, Engelbert Dockner and Anne d'Arcy
More articles in Management Review Quarterly from Springer
Bibliographic data for series maintained by Sonal Shukla ().