A stated-preference intercept survey of transit-rider response to service disruptions

Joshua Auld (), Hubert Ley (), Omer Verbas (), Nima Golshani (), Josiane Bechara () and Angela Fontes ()
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Joshua Auld: University of Chicago
Hubert Ley: University of Chicago
Omer Verbas: University of Chicago
Nima Golshani: Georgia Institute of Technology
Josiane Bechara: National Opinion Research Center at the University of Chicago
Angela Fontes: National Opinion Research Center at the University of Chicago

Public Transport, 2020, vol. 12, issue 3, No 5, 557-585

Abstract: Abstract A web-based intercept survey was designed and implemented in order to capture the response of transit riders in the Chicago metropolitan area to a variety of service disruptions. Current transit riders were intercepted in the field from November 2017 through January 2018, according to a sampling plan based on local ridership information, in order to gain a representative sample for analysis. Each participant completed a questionnaire regarding the intercepted trip, along with demographic and travel experience information. The survey included a series of stated-preference responses where the current trip is randomly disrupted and alternative travel modes are proposed with service characteristics randomly altered from a baseline scenario. This was designed to understand individual trade-offs between various mode alternatives and travel plan modification strategies under a variety of scenarios. Altogether, 659 transit riders gave responses to 2626 different disruption scenarios. In general, a plurality of riders (49%) choose to continue using transit, either waiting for service restoration or using agency-provided shuttle service, although at a decreasing rate as the travel delay increases. Fewer riders, approximately 15%, choose to alter their activity patterns altogether, while 26% would alter their travel to use either a taxi or an alternative transportation network company (TNC). Having a more detailed understanding of the behavior of riders under various disruption scenarios should allow transit agencies to better prepare for service recovery and restoration after and during local disruptions.

Keywords: Emergency and disruption response; Transit; Stated-preference survey; Intercept survey; Resilience of operations (search for similar items in EconPapers)
Date: 2020
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Citations: View citations in EconPapers (2)

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DOI: 10.1007/s12469-020-00243-z

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