Gap Analysis in Customer Loyalty: A Research in 5-Star Hotels in the Antalya Region of Turkey

A. Aksu ()

Quality & Quantity: International Journal of Methodology, 2006, vol. 40, issue 2, 187-205

Keywords: customer loyalty; gap analysis; hotels (search for similar items in EconPapers)
Date: 2006
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Citations: View citations in EconPapers (3)

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DOI: 10.1007/s11135-005-5357-y

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