A case study on the application of Fuzzy QFD in TRIZ for service quality improvement

Chao-Ton Su () and Chin-Sen Lin ()

Quality & Quantity: International Journal of Methodology, 2008, vol. 42, issue 5, 563-578

Keywords: Fuzzy QFD; TRIZ; Contradiction Matrix; E-Commerce (search for similar items in EconPapers)
Date: 2008
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DOI: 10.1007/s11135-006-9058-y

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