Service quality of travel agents in Turkey

Zeynep Filiz ()

Quality & Quantity: International Journal of Methodology, 2010, vol. 44, issue 4, 793-805

Keywords: Travel Agent; Satisfaction; Servqual; Service quality; Perception; Expectation; Factor analysis; Regression analysis (search for similar items in EconPapers)
Date: 2010
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DOI: 10.1007/s11135-009-9233-z

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