Using integrated quality assessment for hotel service quality

Ching-Chow Yang, Yung-Tsan Jou () and Lai-Yu Cheng

Quality & Quantity: International Journal of Methodology, 2011, vol. 45, issue 2, 349-364

Keywords: Business hotels; Resort hotels; Importance-Satisfaction(I-S) model; Kano’s model; Services quality improvement (search for similar items in EconPapers)
Date: 2011
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Citations: View citations in EconPapers (7)

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DOI: 10.1007/s11135-009-9301-4

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