A Study on the application of 6-Sigma on the enhancement of service quality of fitness club

Kuei-Mei Cheng (), Chin-Hsien Hsu and Chin-Huang Huang

Quality & Quantity: International Journal of Methodology, 2012, vol. 46, issue 2, 705-713

Keywords: Service industry; Fitness industry; Fitness club; Service quality; 6-Sigma; Customer complaints (search for similar items in EconPapers)
Date: 2012
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DOI: 10.1007/s11135-010-9424-7

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