The establishment of a quality management system for the higher education industry

Shun-Hsing Chen ()

Quality & Quantity: International Journal of Methodology, 2012, vol. 46, issue 4, 1279-1296

Keywords: Higher education; SERVQUAL model; Total quality management (TQM); Plan-Do-Check-Action (P-D-C-A) cycle (search for similar items in EconPapers)
Date: 2012
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Citations: View citations in EconPapers (2)

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DOI: 10.1007/s11135-011-9441-1

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