Development of a service quality model for academic libraries

Muhammad Awan () and Khalid Mahmood

Quality & Quantity: International Journal of Methodology, 2013, vol. 47, issue 2, 1093-1103

Abstract: The purpose of this research is to develop a model for the measurement of library service quality. 1629 students studying in different universities and degree awarding institutions responded to a survey. Confirmatory factor analysis developed a valid and reliable service quality measurement scale with 6 dimensions and 30 items. This research contributes to the measurement of service quality by developing a valid and reliable measurement scale in a previously neglected population. The model developed in this research can be used by librarians to measure, control and improve the service quality provided to students. This research also provides a framework for researchers to develop further library service quality scale development studies so that more concrete generalizations can be made. Copyright Springer Science+Business Media B.V. 2013

Keywords: Pakistan; Service quality; Measurement scale; Libraries (search for similar items in EconPapers)
Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:spr:qualqt:v:47:y:2013:i:2:p:1093-1103

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DOI: 10.1007/s11135-011-9587-x

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