Application of DMAIC process to enhance health effects in caring institution

Hsi-Chin Chen, Tsang-Chuan Chang, Yun-Tsan Lin, Hsuan-Yi Cheng and Tsu-Liang Chang ()

Quality & Quantity: International Journal of Methodology, 2013, vol. 47, issue 4, 2065-2080

Abstract: Amid the rise of the caring and nursing industry, more and more service institutions for the aged start operation and to provide the healthy and comfortable environment for the aged is literally the object that the operators pursue. Hence this article introduces the six-sigma DMAIC methodology to enhance the health benefit of the nursing and caring institution. Here, performance evaluation matrix is used to define the key problems and give the index P for evaluating health benefits; cause and effect diagrams are used to analyze the causes of poor health benefits of caring institutions. Lastly, Taguchi method is employed to identify the optimal combination of health benefits of operation environment in caring institutions to serve as reference for the industry to upgrade the health benefits of operation environment in the institution. Copyright Springer Science+Business Media B.V. 2013

Keywords: Six sigma; Business performance; Performance evaluation matrix; Cause and effect diagram; Taguchi method; Healthy benefits (search for similar items in EconPapers)
Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:spr:qualqt:v:47:y:2013:i:4:p:2065-2080

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DOI: 10.1007/s11135-011-9642-7

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