Multi-layer quality function deployment (QFD) approach for improving the compromised quality satisfaction under the agency problem: A 3D QFD design for the asset selection problem in the shipping industry

Okan Duru (), Sheng Huang, Emrah Bulut and Shigeru Yoshida

Quality & Quantity: International Journal of Methodology, 2013, vol. 47, issue 4, 2259-2280

Abstract: The aim of this paper is to improve the quality function deployment (QFD) method by utilizing requirements of both the major customer and the service provider. The QFD method was first applied to the shipbuilding industry and the main goal of the method is to improve the production processes by using customer requirements in connection with the related technical measures of the product. However, one of the critical criticisms of the QFD is based on the lack of proper budget assessment and the satisfaction of the producer (or service provider). The multi-layer QFD design is proposed to collect responses from both customer and the service provider so as to ensure satisfaction of all parties including financial feasibility of the intended improvements. Hence, the agency problem between parties will be eliminated. Copyright Springer Science+Business Media B.V. 2013

Keywords: Multi-layer QFD; Agency problem; Fuzzy-AHP; Shipping asset management (search for similar items in EconPapers)
Date: 2013
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Citations: View citations in EconPapers (3)

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DOI: 10.1007/s11135-011-9653-4

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