Developing measures for performance excellence: is the Baldrige criteria sufficient for performance excellence in higher education?

Muhammad Asif (), Abdul Raouf () and Cory Searcy ()

Quality & Quantity: International Journal of Methodology, 2013, vol. 47, issue 6, 3095-3111

Abstract: The implementation of the education criteria for performance excellence (ECPE)—the education version of the Baldrige criteria—is driven by the growing need for performance excellence in higher education. Ironically the criteria meant for performance excellence have no theoretical underpinning and are based on normative performance improvement requirements. The lack of content and internal validity is reflected in some critical weaknesses in the criteria. Based on a critical review, this paper highlights potential improvements in the areas of aligning processes with the organisational mission, operations focus, customer focus, workforce focus, and performance measurement. To help enhance the ECPE, the paper develops performance measures for systematic implementation of the criteria. This is discussed in terms of defining desired outcomes, developing key measures, identifying specific indicators to track performance, and choosing methods to assess performance. The discussions provide a basis for future revisions to the ECPE. Copyright Springer Science+Business Media B.V. 2013

Keywords: Baldrige criteria; Education criteria for performance excellence (ECPE); Performance excellence; Higher education; Performance measurement (search for similar items in EconPapers)
Date: 2013
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Citations: View citations in EconPapers (3)

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DOI: 10.1007/s11135-012-9706-3

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