Digital transformation of cultural institutions: a statistical analysis of Italian and Campania GLAMs

Massimo Guarino (), Maria Anna Palma (), Tullio Menini () and Michele Gallo ()
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Massimo Guarino: University of Naples “L’Orientale”
Maria Anna Palma: University of Naples “L’Orientale”
Tullio Menini: University of Naples “L’Orientale”
Michele Gallo: University of Naples “L’Orientale”

Quality & Quantity: International Journal of Methodology, 2020, vol. 54, issue 5, No 5, 1445-1464

Abstract: Abstract Digitalization is playing a prominent role in cultural economics reshaping GLAM organizations toward a more relevant income generation. However achieving a higher level of digitalization requires careful management and resource planning. To this end, the concept of digital maturity provides a useful description of an organization current level of digitalization, allowing for a more effective digital transformation process. The literature concerning business studies and information technology developed highly detailed surveys to assess digital maturity levels within organizations, the so-called digital maturity models. Nevertheless, while many of them are manufacturing-based, very few are wide-spectrum models allowing for a generic assessment of digital maturity. This paper provides a preliminary descriptive analysis on the aptitude of Italian and Campania GLAMs for deploying digital facilities and services, thus suggesting the need to elaborate a specific digital maturity model for GLAM organizations.

Keywords: Cultural heritage; Digitalization; Digital maturity; Rasch model (search for similar items in EconPapers)
Date: 2020
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DOI: 10.1007/s11135-019-00889-3

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