Quality function deployment improvement: A bibliometric analysis and literature review

Jia Huang, Ling-Xiang Mao, Hu-Chen Liu () and Min-shun Song
Additional contact information
Jia Huang: China Jiliang University
Ling-Xiang Mao: Shanghai University
Hu-Chen Liu: Tongji University
Min-shun Song: China Jiliang University

Quality & Quantity: International Journal of Methodology, 2022, vol. 56, issue 3, No 22, 1347-1366

Abstract: Abstract Quality function deployment (QFD) is a customer-driven product development tool used to convert customer requirements into engineering characteristics to maximize customer satisfaction. In real applications, however, the traditional QFD method has been criticized as having lots of deficiencies. Over the past decades, many models and approaches have been suggested for improving QFD, but a paucity of contributions are devoted to review and summarize the related researches on the basis of bibliometric analysis. In this paper, we conduct a comprehensive bibliometric analysis of the journal articles on QFD improvement during the years of 1999–2020. First, the metadata analysis of identified articles was presented to clarify the research progress and development trend in this field. Then, bibliometric analyses of the selected articles are conducted to identify the most prolific and influential researchers, the most productive institutions and their collaborations, and the intellectual structure of studies in QFD development. Via keyword analysis, the research focuses and emerging research trends for QFD improvement are found out. Finally, blind spots and future research directions in the area are summarized to provide valuable reference for the future research of QFD advancement.

Keywords: Quality function deployment (QFD); House of quality (HOQ); Literature review; Bibliometric analysis; New product development (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (6)

Downloads: (external link)
http://link.springer.com/10.1007/s11135-021-01179-7 Abstract (text/html)
Access to the full text of the articles in this series is restricted.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:qualqt:v:56:y:2022:i:3:d:10.1007_s11135-021-01179-7

Ordering information: This journal article can be ordered from
http://www.springer.com/economics/journal/11135

DOI: 10.1007/s11135-021-01179-7

Access Statistics for this article

Quality & Quantity: International Journal of Methodology is currently edited by Vittorio Capecchi

More articles in Quality & Quantity: International Journal of Methodology from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().