Deciphering organisational resilience through a confluence analysis of PLS-SEM, necessary condition analysis, and combined importance-performance map

Mei Peng Low (), Tat-Huei Cham () and T. Ramayah ()
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Mei Peng Low: Universiti Tunku Abdul Rahman
Tat-Huei Cham: UCSI University
T. Ramayah: Universiti Sains Malaysia

Quality & Quantity: International Journal of Methodology, 2025, vol. 59, issue 4, No 2, 2989 pages

Abstract: Abstract The global pandemic has highlighted the necessity for organisations to develop ambidexterity and adaptability to build resilience in the face of unprecedented disruptions. Despite extensive research, the unique contributions of different organisational resources to organisational resilience amid macroeconomic challenges remain under research. This study aims to address this gap by examining the roles of economic, human, physical, and social capital in fostering organisational resilience. We hypothesise that these organisational resources are essential for achieving resilience and assess this through a combined approach of Partial Least Squares Structural Equation Modelling and Necessary Condition Analysis. Additionally, we employ Combined Importance-Performance Map Analysis to help practitioners prioritise resources effectively. Data was collected using purposive sampling from key organisational personnel via a self-reported questionnaire. The results confirm that all four types of organisational capital are necessary for resilience, with each exhibiting varying minimum levels and performance based on its relative importance. This study contributes original insights into how organisations can strategically leverage their resources to enhance resilience.

Keywords: Organisational resilience; Organisational resources; Corporate sustainability; NCA; cIPMA (search for similar items in EconPapers)
Date: 2025
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DOI: 10.1007/s11135-025-02112-y

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