System Design Choice in the Sharing Economy: How Different Institutional Logics Drive Consumer Perception and Consumers’ Intention to Use Sharing Systems

Valentin Clemens (), Christopher Albert Sabel (), Johann Nils Foege () and Stephan Nüesch ()
Additional contact information
Valentin Clemens: University of Muenster
Christopher Albert Sabel: University of Muenster
Johann Nils Foege: Leibniz University Hannover
Stephan Nüesch: University of Muenster

Schmalenbach Journal of Business Research, 2022, vol. 74, issue 2, 201-234

Abstract: Abstract The sharing economy provides consumers with temporary access to various products. As a growing business trend that continuously attracts new consumers, it motivates businesses to rapidly develop new system designs. In this study, we investigate how the system design choices of sharing systems for products affect consumers’ perceptions of the system and consequently their intention to use a system. Building on institutional logics, we examine how the logics inherent in two system designs—the community logic in peer-to-peer (P2P) systems and the corporate logic in business-to-consumer (B2C) systems—affect consumer perceptions. We argue that consumers perceive P2P and B2C logics differently regarding logics’ economic benefits, product scarcity, sustainability benefits, and social benefits. To test our theory, we conducted a scenario experiment with 1259 participants from the UK. Our findings suggest that consumers perceive P2P systems as yielding higher economic, sustainability, and social benefits than B2C systems, and that these benefits increase consumers’ intention to use the system. However, we also find that P2P systems suffer from the risk of product scarcity, reducing consumers’ intention to use such systems. In summary, our findings show that system design affects consumers’ perceptions and that different designs attract consumer groups with different preferences.

Keywords: Business-to-consumer; Consumer perception; Institutional logics; Peer-to-peer; Sharing economy; C90; D16; D26; D91; L10; M10; M30 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://link.springer.com/10.1007/s41471-022-00133-z Abstract (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sjobre:v:74:y:2022:i:2:d:10.1007_s41471-022-00133-z

Ordering information: This journal article can be ordered from
https://www.springer.com/journal/41471

DOI: 10.1007/s41471-022-00133-z

Access Statistics for this article

More articles in Schmalenbach Journal of Business Research from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().