Development of a Motivation–Trust–Vulnerability (MTV) Framework for Cross-Border Online Shopping: A Cross-National Application to Chinese and German Consumers

Gerhard Wagner (), Anne Fota (), Hanna Schramm-Klein () and Sascha Steinmann ()
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Gerhard Wagner: Universität Siegen
Anne Fota: Universität Siegen
Hanna Schramm-Klein: Universität Siegen
Sascha Steinmann: Aarhus Universitet

Schmalenbach Journal of Business Research, 2023, vol. 75, issue 3, 389-414

Abstract: Abstract Building on the motivation–ability (MA) theoretical framework, we develop a motivation–trust–vulnerability (MTV) framework to explain behavioral decision making in situations of uncertainty and vulnerability. We apply our new framework to cross-border online shopping, which is characterized by uncertain benefits, potential losses, and increased vulnerability of making cross-border online purchases at foreign online vendors. The MTV framework (1) explains the mechanism of cross-border online shopping by considering the effects and interactions of motivation, trust, and vulnerability (2), offers a new conceptualization of perceived vulnerability and (3) is applicable to culturally and economically distinct country markets. The findings from two major e-commerce markets (China and Germany; N = 808) support our framework and suggest that perceived vulnerability acts as an obstacle that prevents consumers from cross-border online shopping. However, in interaction with trust towards foreign online vendors perceived vulnerability positively affects the relationship between motivating factors and cross-border online purchase intentions. Our findings help explaining consumers’ cross-border online purchasing intentions and provide guidance for retail managers and policy makers on recognizing and coping with trust and vulnerability in international relations.

Keywords: Cross-Border E-Commerce; Consumer Behavior; Distribution Channels; Retailing; Structural Equation Modeling (search for similar items in EconPapers)
Date: 2023
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DOI: 10.1007/s41471-023-00170-2

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