Electronic banking adoption in Ethiopia: an empirical investigation

Pankaj Tiwari ()
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Pankaj Tiwari: Ethiopian Civil Service University

SN Business & Economics, 2021, vol. 1, issue 9, 1-28

Abstract: Abstract The bank has always been a very intense business, especially in the last few decades when information technology had a strong influence on the banking sector. This research followed almost the same pattern, particularly by examining the factors influencing information technology adoption. However, little work has been done to identify these factors in electronic banking services in developing African Countries. The purpose of this research was to analyze the variables that influence adoption in Commercial Bank of Ethiopia. The researcher has used factors perceived ease of use, infrastructure, security, trust, and e-banking adoption. The data were collected from 179 respondents of CBE. This study uses the structural equation model based on least partial square analysis. The results show that customer trust mediates between the perceived ease of use, infrastructure, security, and e-banking adoption. The practical result of this research is the provision of information and knowledge to the Ethiopian Commercial Bank, which is the financial backbone of this country. Further, combining Trust in technology will improve confidence in Ethiopian banking sector. Hence, the government should make more efforts to sustain and improve e-banking through technology-driven innovation in the banking sector.

Keywords: Trust; Perceived ease of use; Infrastructure; Security; E-banking adoption (search for similar items in EconPapers)
Date: 2021
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DOI: 10.1007/s43546-021-00114-0

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