An Integrated Data Mining Framework for Organizational Resilience Assessment and Quality Management Optimization in Trauma Centers

Madjid Tavana (), Salman Nazari-Shirkouhi (), Amir Mashayekhi () and Saeed Mousakhani ()
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Madjid Tavana: La Salle University
Salman Nazari-Shirkouhi: University of Tehran
Amir Mashayekhi: University of Tehran
Saeed Mousakhani: University of Tehran

SN Operations Research Forum, 2022, vol. 3, issue 1, 1-33

Abstract: Abstract Every second counts for patients with life-threatening injuries, and trauma centers deliver timely emergency care to patients with traumatic injuries. Quality assessment and improvement are some of the most fundamental concerns in trauma centers. In this study, a comprehensive organizational resilience approach is proposed to evaluate performance in trauma centers using the European Foundation for Quality Management as a fundamental and strategic approach. We propose a unique intelligent algorithm composed of parametric and non-parametric statistical methods to determine the type and the extent of influence within the organizational resilience and quality management perspectives. We use structural equation modeling to examine the reliability and validity of the input data. The efficiency of each trauma center is then measured using a machine learning method with genetic programming, support vector regression, and Gaussian process regression. The mean absolute percentage error is used to determine the optimal model, and a fuzzy data envelopment analysis model is used to verify and validate the results obtained from the optimal model. The results show that customer results, human capital results, and key performance results have the highest importance weights and positive influence on quality management. Cognitive resources, roles and responsibilities, and self-organization have the highest importance weights and positive influence on organizational resilience.

Keywords: Organizational resilience; Quality management; Genetic programming; Support vector regression; Gaussian process regression; Fuzzy data envelopment analysis (search for similar items in EconPapers)
Date: 2022
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DOI: 10.1007/s43069-022-00132-0

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