Identifying Factors of Employee Satisfaction: A Case Study of Chinese Resource-Based State-Owned Enterprises

Geoffrey Tso (), Fangtao Liu () and Jin Li ()

Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, 2015, vol. 123, issue 2, 567-583

Abstract: This paper constructed an accurate employee satisfaction factors model for measuring employee satisfaction. An employee satisfaction scale with 30 indicators is designed and tested in Chinese Resource-based State-owned Enterprises. Satisfaction surveys are administered and first-hand data of 3,029 respondents are obtained from 27 units. Exploratory factor analysis is used for extracting four employee satisfaction factors from final 29 satisfaction indicators. The four factors are attributed to the culture, job, management, and welfare of the enterprises. Job positions and education level are found to have significant impacts affecting employee satisfaction. Influences of the four factors are discussed with suggestions made to the management. In future research, the relationship between satisfaction, stress, and performance needs further exploration, in addition to the influence of employee stress and factors from other fields. Copyright Springer Science+Business Media Dordrecht 2015

Keywords: Chinese Resource-based State-owned Enterprises; Employee satisfaction; Exploratory factor analysis (search for similar items in EconPapers)
Date: 2015
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DOI: 10.1007/s11205-014-0750-3

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