Service Business

2007 - 2026

Current editor(s): S.M. Lee and J. Millet Roig

From:
Springer
Pan-Pacific Business Association
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Volume 20, issue 4, 2026

Navigating embedded uncertainty in automated services: a dual-process model of perceived risk and technology anxiety pp. 1-26

Yi-Wei Eva Chang

Operating performance recovery in european service sectors after COVID-19 pp. 1-29

Elena Muñoz-Muñoz, José C. Corchado and J. Agustín Franco Martínez

The dual-edged impact of gamified annual reviews: a motivation-benefit-behavior analysis of social sharing and platform continuance in music streaming pp. 1-30

Wee Kheng Tan and Jen-Hsun Yang

How remote workers evaluate workations: the work–family experiences and job–travel motivations pp. 1-31

Che-Jen Su, Wen-Shen Yen, Kunihiko Moriya, Seul Ki Lee and Yi-Fang Lan

Volume 20, issue 3, 2026

Exploring the impact of digital enabling data systems on the innovation performance of digital service firms: the roles of knowledge reconfiguration and knowledge inertia pp. 1-36

Qing Fan, Longjun Liu and Wenhai Wan

Supply chain networks as service systems: an empirical analysis of industry differences in structure and coordination pp. 1-27

Donghyun Choi, Taewon Hwang, Byeonghwa Park and Sang-Heui Lee

Business continuity in peer-to-peer sharing services: the interplay of failure severity, recovery source, and customer emotion pp. 1-27

Sooyun Kim

Enhancing co-creation energy in prolonged transformative services for well-being: the role of customer mindfulness pp. 1-25

My-Quyen T. Mai, Tram-Anh N. Pham, Hai-Bich H. Bui and Nguyen-Hau Le

Student-oriented service responsibility and student outcomes: the mediating role of skill-development support pp. 1-18

Vlad Diaconita and Laurentiu-Gabriel Dinca

Interactivity and enjoyment in U.S. live-streaming service encounters: how digital services shape user experience pp. 1-21

Min Chung Han, Byeonghwa Park, Taewon Hwang and Hong-Hee Lee

Volume 20, issue 2, 2026

The gift of politeness: customer courtesy and employees’ service adaptive behavior in the hospitality industry pp. 1-26

Jie Xu, Shuhao Li, Min Liu, Jianjun Liu and Yun Dong

Strategic prioritization of service quality in the OTT sports streaming industry: a Tri-Metric portfolio approach pp. 1-28

Miyeon Park, Eun Jung Choi and Suchul Lee

OTT recommender system features shape consumers’ continued usage intention: An integrated perspective based on the SOR model and theory of consumption values pp. 1-27

Hung-Tai Tsou, Ja-Shen Chen, Hsuan-Yu Hsu and Yu-Chieh Wu

Volume 20, issue 1, 2026

How much is enough? An investigation of monetary compensation for service failures pp. 1-32

Zsófia Kenesei and Krisztina Kolos

The service side of humility: exploring the dual effects of leader humility on employee cooperation in hospitality settings pp. 1-32

Somayeh Bahmannia, Darren KB. Darren and Kevin B. Lowe

The moderating role of service and international diversifications on the relationship between ESG practice and firm performance in service businesses pp. 1-26

Parichat Sinlapates, Supawat Meeprom and Akkhaporn Kokkhangplu

Will I try or will I resist artificial intelligence-based frontline service technologies? A review and research agenda pp. 1-26

Ihtesham Ud Din and Allard C. R. Van Riel

Understanding attraction-related electronic word-of-mouth from the spoiler perspective pp. 1-34

Wee-Kheng Tan

Exploring passenger preferences for technology- and non-technology-based services in the airport journey pp. 1-30

Jinsoo Hwang, Sooyoung Choi, Xinwei Su, Keunjae Lee and Insin Kim

My dog’s vacation: service dimensions in dog hotels and their impact on customer satisfaction pp. 1-28

Jesús Martínez-Navarro, Ricardo Sellers-Rubio and Asta Kyguolienė

Service enhancement or cost reduction? Motive attribution explains how empathy affects continued usage after robot service failures pp. 1-23

Chunhao Ma, Dewen Liu, Xutao Cai and Dong Yang

To serve or to leave: the role of commitment and motivation in volunteers’ turnover intentions pp. 1-25

Tom De Clerck, Annick Willem and Leen Haerens

From data to sustainable innovation: roadmapping for smart Product-Service Systems (PSS) pp. 1-37

Youngjung Geum, Jinsu Lee, Woojin Choi and Myoungkyun Woo

Influence of platform characteristics on health information processing and utilization: a comparison of social and generative AI platforms pp. 1-27

EuiBeom Jeong and DonHee Lee

Volume 19, issue 4, 2025

Exploring the relationships among online-to-offline (O2O) customers’ perceived justice, post-recovery satisfaction, and repurchase intention pp. 1-25

Ji-Yong Jeon, Suk-Ki Hong, Hong-Hee Lee and So Ra Park

Chains in context: environmental munificence and turbulence as moderators of the impact of franchising on restaurant chain performance pp. 1-23

Jaeyoung Kang and Bret Sanner

Beyond complementarity: interactive and bounded effects of dynamic service innovation capabilities on firm performance pp. 1-33

Jun Zhan, Shun Zhang, Silvana Trimi and Duong Thuy Pham

Interplay between brand hate and brand apology in ridesharing pp. 1-22

Saubhagya Bhalla, Praneet Rangi Randhawa and Hugo Guyader

Unleashing frontline employee creativity through emotional intelligence: a self-determination theory lens pp. 1-34

Makoto Fujii

Volume 19, issue 3, 2025

AI–human collaboration in services: an integrative framework to uncover the key success factors pp. 1-45

EuiBeom Jeong and DonHee Lee

Research priorities through the lens of remote work in hospitality, leisure, sports, and tourism pp. 1-39

Che-Jen Su, Xin Wang, Cheng-Fang Hu, Kunihiko Moriya, Nicolas Lorgnier, Yi-Fang Lan and Jun Liu

A store-level analysis of frontline employees as enhancers of store loyalty pp. 1-31

Theuns Kotzé and Pierre Mostert

Influence of the characteristics of dual-role platforms and streamers on consumer trust and purchase intention in live streaming commerce pp. 1-24

Nattharuja Korsakul, Ja-Shen Chen and Hung-Tai Tsou

Consumer recognition of service and product attributes in smartphone rivalries pp. 1-24

Zhongyi Piao, Seayoung Park, Jin Sung Rha and Jiho Yoon

Exaggerated statements in online consumer reviews: causes and implications pp. 1-22

Mark Anthony Camilleri, Shakti Bodh Bhatnagar and Debarun Chakraborty

Volume 19, issue 2, 2025

Exploring consumers’ stick-or-switch behaviors in omnichannel retailing service: self-determination theory perspectives pp. 1-28

Yi-Mu Chen and Tseng-Lung Huang

Recipes for consumer loyalty intentions toward AI speakers: A complexity theory approach pp. 1-23

Sooyun Kim, Minjeong Ko and Luri Lee

Serving with masks: a comparative analysis of flight attendants’ emotional labor between normal and COVID-19 times pp. 1-35

Anna D. Winkler, Nina Pihan, Dieter Zapf and Marcel Kern

Leveraging AI in arts: a case study of music creating venture EnterArts pp. 1-16

Suk-Ki Hong and Hong-Hee Lee

Volume 19, issue 1, 2025

Agility as a mediator in the relationship between quality management and hotel performance pp. 1-30

Eva M. Pertusa-Ortega, Juan José Tarí, José F. Molina-Azorín and Jorge Pereira-Moliner

Who influences family tourism decisions? Incorporating children’s perceptions pp. 1-26

María-Mercedes Rojas- de-Gracia

Impacts of cybersecurity on hospital efficiency and financial performance pp. 1-24

C. Christopher Lee, Jeong Hoon Choi, Jung Young Lee and Sima Fortsch

Investigating the effect of AI service quality on consumer well-being in retail context pp. 1-35

Pengyi Shen, Demin Wan and Aonan Zhu

Metaverse applications in healthcare: opportunities and challenges pp. 1-38

EuiBeom Jeong and DonHee Lee

Exploring the effects of external cocreators on service innovation pp. 1-33

Jung-Kuei Hsieh and Chien Hsiang Liao

Correction: Network embeddedness and service innovation: the mediating role of knowledge co-creation and the moderating role of digital transformation pp. 1-1

Liming Zhang and Yuxin Yi

Influence of religion on the entrepreneurial mindset and the mediating role of entrepreneurial self-confidence: a study of the restaurant industry pp. 1-19

Seongbae Lim, Mina Jun and Jeongsoo Han

Effects of the industry format on sustainability-oriented service innovation, relationship value, and firm performance pp. 1-27

Antonio Marín-García, Irene Gil-Saura, María Eugenia Ruiz-Molina and Mihaela Simona Moise

Star wars: customer loyalty for YouTube stars through service innovation and value co-creation pp. 1-27

Jain Saurabh and Jain Dinesh

Standardization versus customization in artificial intelligence-based services: what fuels continuous intention to use on digital platforms? pp. 1-23

Sung Yeon Kim and Jin Min Kim

Optimizing donations for End-of-life healthcare: investments in service diversity initiatives pp. 1-28

Christopher M. Starkey, Soode Vaezinejad and Dara Schniederjans