Psychological contract breach and service innovation behavior: psychological capital as a mediator
Taegoo Terry Kim (),
Osman M. Karatepe () and
Gyehee Lee ()
Additional contact information
Taegoo Terry Kim: Kyung Hee University
Osman M. Karatepe: Eastern Mediterranean University
Gyehee Lee: Kyung Hee University
Service Business, 2018, vol. 12, issue 2, 305-329
Abstract Drawing from social information processing, conservation of resources, and affective events theories, our study proposes and tests a conceptual model that examines psychological capital (PsyCap) as a partial mediator of the influence of psychological contract breach (PCB) on service innovation behavior. These relationships were tested with data obtained from managerial and non-managerial employees in customer-contact positions who had full-time jobs in the five-star hotels in Seoul, South Korea. The findings from structural equation modeling suggest that PCB erodes employees’ PsyCap and impedes their service innovation behavior. As expected, PsyCap activates employees’ service innovation behavior. The findings also lend credence to PsyCap as a partial mediator in the aforesaid relationships.
Keywords: Customer-contact employees; Psychological capital; Psychological contract breach; Service innovation behavior (search for similar items in EconPapers)
References: View references in EconPapers View complete reference list from CitEc
Citations: Track citations by RSS feed
Downloads: (external link)
http://link.springer.com/10.1007/s11628-017-0347-4 Abstract (text/html)
Access to the full text of the articles in this series is restricted.
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
Persistent link: https://EconPapers.repec.org/RePEc:spr:svcbiz:v:12:y:2018:i:2:d:10.1007_s11628-017-0347-4
Ordering information: This journal article can be ordered from
Access Statistics for this article
Service Business is currently edited by S.M. Lee and J. Millet Roig
More articles in Service Business from Springer, Pan-Pacific Business Association
Bibliographic data for series maintained by Sonal Shukla ().