Collaborative workplaces for innovation in service companies: barriers and enablers for supporting new ways of working

Claudia Manca (), Mercedes Grijalvo (), Miguel Palacios () and Matti Kaulio ()
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Claudia Manca: KTH Royal Institute of Technology
Mercedes Grijalvo: UPM Universidad Politécnica de Madrid
Miguel Palacios: ESCP Europe
Matti Kaulio: KTH Royal Institute of Technology

Service Business, 2018, vol. 12, issue 3, No 5, 525-550

Abstract: Abstract The paper aims to provide a systematic overview of the barriers and enablers that contribute to the success or failure of collaborative workplaces initiatives aimed at fostering innovation in service companies. The study is based on semi-structured interviews with innovation managers, human resource managers and facility department executives from a sample of multi-national service companies. Its primary focus is on the workplace initiatives carried out in their Spanish subsidiaries. The paper contributes to the extant research by identifying a conceptual model for collaborative workplaces and by providing a systematic overview of the related barriers and enablers. From the interviews, these factors were organized within a framework usable by practitioners for analysis. This paper is of interest to companies that aim to design collaborative workplace strategies to justify associated investments. It can also provide their managers with guidelines to lead the company in the transition toward new ways of working based on higher employee collaboration and flexibility.

Keywords: Collaborative workplace; Alternative workplace; New ways of working; Collaboration; Enablers; Barriers; Tensions; Service companies (search for similar items in EconPapers)
Date: 2018
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Citations: View citations in EconPapers (7)

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DOI: 10.1007/s11628-017-0359-0

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