Can error management culture increase work engagement in hotels? The moderating role of gender

Priyanko Guchait (), Xinyuan Zhao (), Juan Madera (), Nan Hua () and Fevzi Okumus ()
Additional contact information
Priyanko Guchait: University of Houston
Xinyuan Zhao: Sun Yat-Sen University
Juan Madera: University of Houston
Nan Hua: University of Central Florida
Fevzi Okumus: University of Central Florida

Service Business, 2018, vol. 12, issue 4, No 6, 757-778

Abstract: Abstract This study examines (1) the influence of error management culture on employees’ work engagement; (2) how gender affects the proposed relationship; and (3) the mediating effect of work engagement between error management culture and organizational citizenship behaviors. Data were collected from frontline hotel employees in China (Study 1) and hotel managers in the United States (Study 2). The results support the overall moderated mediation model. Results indicated that organizational error management culture has a stronger effect on work engagement for the male group and that increased work engagement resulted in increased organizational citizenship behaviors.

Keywords: Error management culture; Work engagement; Organizational citizenship behaviors; Gender; Hospitality industry (search for similar items in EconPapers)
Date: 2018
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

Downloads: (external link)
http://link.springer.com/10.1007/s11628-018-0374-9 Abstract (text/html)
Access to the full text of the articles in this series is restricted.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0374-9

Ordering information: This journal article can be ordered from
http://www.springer.com/business/journal/11628

DOI: 10.1007/s11628-018-0374-9

Access Statistics for this article

Service Business is currently edited by S.M. Lee and J. Millet Roig

More articles in Service Business from Springer, Pan-Pacific Business Association
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().