Healthcare wearable devices: an analysis of key factors for continuous use intention

Sang M. Lee () and DonHee Lee ()
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Sang M. Lee: University of Nebraska-Lincoln
DonHee Lee: Inha University

Service Business, 2020, vol. 14, issue 4, No 3, 503-531

Abstract: Abstract This study empirically examined the effects of internal and external factors on actual use behavior, health improvement expectancy, and continuous use intention of healthcare wearable devices. The study proposed a research model with its associated hypotheses that were tested using structural equation modeling. We also performed a comparative analysis of the two sample groups (medical personnel and general public), based on data collected from 288 healthcare wearable devices/apps users. The findings of the study indicated that internal and external factors have positive effects on actual use behavior, and health improvement expectancy and continuous use intention of healthcare wearable devices can be promoted through actual use behavior. The comparative analysis of the two groups showed that medical personnel had higher relationships among the study factors than general public. The study results shed theoretical and practical implications regarding how healthcare wearable devices or apps can be effectively used for disease prevention and health management for the users.

Keywords: Healthcare wearable devices; Continuous use intention; User experience; A multi-group analysis (search for similar items in EconPapers)
Date: 2020
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Citations: View citations in EconPapers (15)

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DOI: 10.1007/s11628-020-00428-3

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