Product-service systems evolution in the era of Industry 4.0

Paolo Gaiardelli (), Giuditta Pezzotta, Alice Rondini, David Romero, Farnaz Jarrahi, Marco Bertoni, Stefan Wiesner, Thorsten Wuest, Tobias Larsson, Mohamed Zaki, Philipp Jussen, Xavier Boucher, Ali Z. Bigdeli and Sergio Cavalieri
Additional contact information
Paolo Gaiardelli: University of Bergamo
Giuditta Pezzotta: University of Bergamo
Alice Rondini: University of Bergamo
David Romero: Tecnológico de Monterrey
Farnaz Jarrahi: University of Bergamo
Marco Bertoni: Blekinge Institute of Technology (BTH)
Stefan Wiesner: BIBA - Bremer Institut für Produktion und Logistik GmbH at the University of Bremen
Thorsten Wuest: West Virginia University
Tobias Larsson: Blekinge Institute of Technology (BTH)
Mohamed Zaki: University of Cambridge
Philipp Jussen: Schaeffler Monitoring Services GmbH
Xavier Boucher: LIMOS-Institut Fayol
Ali Z. Bigdeli: Aston University
Sergio Cavalieri: University of Bergamo

Service Business, 2021, vol. 15, issue 1, No 8, 177-207

Abstract: Abstract Recent economic transformations have forced companies to redefine their value propositions, increasing traditional product offerings with supplementary services—the so-called Product-Service System (PSS). Among them, the adoption of Industry 4.0 technologies is very common. However, the directions that companies are undertaking to offer new value to their customers in the Industry 4.0 have not yet been investigated in detail. Based on a focus group, this paper contributes to this understanding by identifying the main trajectories that would shape a future scenario in which PSS and Industry 4.0 would merge. In addition, future research directions addressing (a) the transformation of the PSS value chain into a PSS ecosystem, (b) the transformation inside a single company towards becoming a PSS provider, and (c) the digital transformation of the traditional PSS business model are identified.

Keywords: Product-service systems; Servitization; Service transformation; Industry 4.0; Digitalisation; Research agenda (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (11)

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DOI: 10.1007/s11628-021-00438-9

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