Infusing tribal reciprocity into service research: towards an integrated and dynamic view of repayment, retaliation and restorative justice for regenerative service ecosystem wellbeing

Jörg Finsterwalder () and Alastair G. Tombs ()
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Jörg Finsterwalder: University of Canterbury
Alastair G. Tombs: University of Queensland

Service Business, 2021, vol. 15, issue 4, No 1, 563-586

Abstract: Abstract Service exchange among actors and the notion of reciprocity have gained momentum in service research. However, reciprocity’s underlying facets and nature have been neglected. Drawing on a tribal notion of dynamic reciprocity facilitates the understanding of contemporary service interactions in service ecosystems. We explore reciprocity’s tribal elements of repayment, retaliation and restorative justice. This tribal view of reciprocity is also linked to relational and regenerative wellbeing. We derive a conceptual framework for service ecosystems research and practice. An expanded view of reciprocity for service exchanges within and across system levels is required to facilitate regenerative service ecosystem wellbeing.

Keywords: Dynamic reciprocity; Repayment; Retaliation; Restorative justice; Values and value co-creation; Regenerative service ecosystem wellbeing; Tribal perspective (search for similar items in EconPapers)
Date: 2021
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Citations: View citations in EconPapers (2)

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DOI: 10.1007/s11628-021-00459-4

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