Enabling customer co-creation behavior at a distance: the case of patients using self-monitoring handheld devices in healthcare

Le Nguyen Hau () and Pham Ngoc Thuy
Additional contact information
Le Nguyen Hau: Ho Chi Minh City University of Technology
Pham Ngoc Thuy: Vietnam National University Ho Chi Minh City

Service Business, 2022, vol. 16, issue 1, No 5, 99-123

Abstract: Abstract The inherent feature of inseparability causes significant sufferings for the service sector. In the case of diabetes disease in healthcare, this problem is reduced by asking patients to self-monitor blood glucose at home (SMBG). Despite the task’s importance, many patients do not fully accomplish. This study investigates what factors of patients affect their adherence to SMBG and how physician consultation fosters their adherence. Empirical results show that the adherence level is driven by patients’ capability and self-efficacy, both of which are fostered by the knowledge acquired from physicians. These findings provide insights to support strategies to reduce the service inseparability.

Keywords: Adherence; Consultation; Capability; Healthcare; Handheld Devices; Self-efficacy (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://link.springer.com/10.1007/s11628-021-00451-y Abstract (text/html)
Access to the full text of the articles in this series is restricted.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:svcbiz:v:16:y:2022:i:1:d:10.1007_s11628-021-00451-y

Ordering information: This journal article can be ordered from
http://www.springer.com/business/journal/11628

DOI: 10.1007/s11628-021-00451-y

Access Statistics for this article

Service Business is currently edited by S.M. Lee and J. Millet Roig

More articles in Service Business from Springer, Pan-Pacific Business Association
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().