Current and future influences of COVID-19 on the knowledge management function of conventions and exhibitions

Sookhwa Jung () and Jaewoo Lee ()
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Sookhwa Jung: Pusan National University
Jaewoo Lee: Pusan National University

Service Business, 2022, vol. 16, issue 2, No 8, 410 pages

Abstract: Abstract This study presents a new perspective on conventions and exhibitions (termed “C&E”) as places of knowledge exchange and conversion in which participants acquire, create, and disseminate tacit and explicit knowledge. C&E is defined as a temporary cluster promoting tacit knowledge exchange, which cannot be conveyed without meeting in person. However, C&E has been forced to convert to online/virtual events owing to the COVID-19 pandemic and is now changing to a hybrid mode of on-site and virtual events. This phenomenon is expected to continue post-pandemic, as long as socialization for tacit knowing is still the primary concern for people attending events.

Keywords: Conventions and exhibitions; COVID-19; Meeting technology; Tacit knowledge; Temporary cluster (search for similar items in EconPapers)
Date: 2022
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DOI: 10.1007/s11628-022-00488-7

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