Working with AI: can stress bring happiness?

Sandra Maria Correia Loureiro, Ricardo Godinho Bilro () and Diogo Neto
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Sandra Maria Correia Loureiro: Instituto Universitário de Lisboa (ISCTE-IUL)
Ricardo Godinho Bilro: Instituto Universitário de Lisboa (ISCTE-IUL)
Diogo Neto: Instituto Universitário de Lisboa (ISCTE-IUL)

Service Business, 2023, vol. 17, issue 1, No 10, 233-255

Abstract: Abstract This paper explores the effect of artificial intelligence (AI) on employee happiness and proposes a model founded on stress and coping theory to analyze the effect of benign stress on employee happiness and its indirect effect via employee engagement. It combines semi-structured interviews with employees working alongside AI algorithms and agents and surveys 200 employees to assess the proposed model. The results demonstrate that incorporating AI in the workplace can generate stress and affect human well-being but can also be a motivational factor instead of a concern, and that employee engagement plays an essential role in mediating the relationship.

Keywords: Employee engagement; Artificial intelligence; Benign stress; Employee happiness; Self-esteem (search for similar items in EconPapers)
Date: 2023
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Citations: View citations in EconPapers (2)

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DOI: 10.1007/s11628-022-00514-8

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