A value-based view of the smart PSS adoption: a study of smart kitchen appliances

Ying Yu and Tung-Jung Sung ()
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Ying Yu: National Taiwan University of Science and Technology
Tung-Jung Sung: National Taiwan University of Science and Technology

Service Business, 2023, vol. 17, issue 2, No 3, 499-527

Abstract: Abstract An emerging market for smart, connected products (SCPs) has enabled the manufacturing value proposition towards smart product-service systems (smart PSS). However, a new value proposition of smart PSS has still not been widely adopted by mainstream users because of a gap between expectation and actual delivery. Therefore, this study aimed to investigate the smart PSS adoption in the context of smart kitchen appliances from a value-based view. The results show that key value dimensions affect the adoption intention of smart PSS, and adoption intention mediates the effects of key value dimensions on actual use. These findings provide insights into formulating a specific value proposition of a smart PSS business model.

Keywords: Smart PSS; Smart kitchen appliances; Perceived value; Adoption model (search for similar items in EconPapers)
Date: 2023
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Citations: View citations in EconPapers (2)

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DOI: 10.1007/s11628-023-00529-9

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