Enhancing flight attendants’ well-being: exploring the impact of social exchange relationships and job crafting

Sooyun Kim, Donghyun Choi () and Heerim Nam
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Sooyun Kim: Yonsei University
Donghyun Choi: ChungAng University
Heerim Nam: Bucheon University

Service Business, 2024, vol. 18, issue 3, No 7, 503-522

Abstract: Abstract This study investigates the antecedents of flight attendants’ well-being, focusing on the social exchange relationships (leader-member exchange: LMX, team-member exchange: TMX) and job crafting (individual job crafting, team job crafting). Analyzing data collected from Korean flight attendants, both the LMX and TMX positively affected individual and team job crafting. In addition, individual job crafting positively affected flight attendants’ well-being, while team job crafting had a negative effect. These results emphasize the importance of creating a work environment that supports flight attendants by promoting individual job crafting through enhanced social exchange relationships while discouraging team-based job crafting, thus nurturing their well-being.

Keywords: Social exchange relationship; LMX; TMX; Individual job crafting; Team job crafting; Occupational well-being; General well-being (search for similar items in EconPapers)
Date: 2024
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DOI: 10.1007/s11628-024-00570-2

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