Luxury without guilt: service innovation in the all-inclusive hotel industry

Thierry Rayna and Ludmila Striukova ()

Service Business, 2009, vol. 3, issue 4, 359-372

Abstract: With more than 500 all-inclusive resorts around the world, competition in this sector is intense and resorts are constantly trying to gain a sustainable competitive advantage through innovation. The main aim of this article is to investigate the issue of non-technological innovation in the holiday resort industry, in general, and, in particular, how such innovation has enabled the success of ultra all-inclusive concept. The article is based on the case of the Excellence group, analysing the factors behind the success of their business model and its sustainability. Copyright Springer-Verlag 2009

Keywords: Services; Hotels; All-inclusive; Non-technological innovation; Business model (search for similar items in EconPapers)
Date: 2009
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Citations: View citations in EconPapers (3)

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DOI: 10.1007/s11628-009-0072-8

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