Combining Participative Action Research with an Adapted House of Quality Framework for the Stakeholder Development of Performance Indicators in Local Government

Rebekah Schulz (), Andrew Sense () and Matthew Pepper ()
Additional contact information
Rebekah Schulz: Georges River Council
Andrew Sense: University of Wollongong
Matthew Pepper: University of Wollongong

Systemic Practice and Action Research, 2021, vol. 34, issue 3, No 5, 307-330

Abstract: Abstract The purpose of this paper is to present and examine how a Participative Action Research (PAR) process and an adapted House of Quality framework were conjoined in the successful development of Performance Indicators for cultural precincts operated by two local government administrations. The use of such a combination has not previously been identified in literature or reported on in practice. The coalescing of PAR with a House of Quality (a quality function deployment framework) in these two empirical cases helps address a methodological gap in knowledge concerning how they may complement and enrich each other in order to generate participant learning, and generate practical outcomes that can underpin continuous and locally relevant service improvement. Through the use of this combination in these cases, public administrators appeared to demonstrate genuine community consultation and, with the community representatives involved, jointly identified, critically evaluated and prioritised a diverse set of community and agency expectations in determining Performance Indicators for their cultural precincts. PAR also underpinned stakeholders’ ownership of the outcomes and refinement of the House of Quality framework. Any difficulties in using this combination in this context are also discussed. Based on the outcomes of this study, we suggest that this combination may have conceptual and practical utility and generate similar benefits in multiple performance measurement development situations in other public organisations.

Keywords: Participative action research; House of quality; Performance indicators; Local government (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://link.springer.com/10.1007/s11213-020-09534-9 Abstract (text/html)
Access to the full text of the articles in this series is restricted.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:syspar:v:34:y:2021:i:3:d:10.1007_s11213-020-09534-9

Ordering information: This journal article can be ordered from
http://www.springer.com/journal/11213

DOI: 10.1007/s11213-020-09534-9

Access Statistics for this article

Systemic Practice and Action Research is currently edited by Robert Flood

More articles in Systemic Practice and Action Research from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().