Cultural Challenges of ERP Implementation in Middle-Eastern Oil & Gas Sector: An Action Research Approach

Mohammed Ali (), Farag Edghiem () and Eman Saleh Alkhalifah ()
Additional contact information
Mohammed Ali: University of Manchester
Farag Edghiem: Institute of Management Greater Manchester
Eman Saleh Alkhalifah: Princess Nourah Bint Abdulrahman University

Systemic Practice and Action Research, 2023, vol. 36, issue 1, No 5, 140 pages

Abstract: Abstract The purpose of this paper was to examine the cultural barriers that existed at various stages of the Enterprise Resource Planning (ERP) implementation process, using the Middle-Eastern oil and gas sector as a case study. Due to a variety of cultural implications, ERP implementation rates in the oil and gas sector in Middle-Eastern developing countries are extremely low. Although the literature highlighted numerous ERP implementation theories that attempted to overcome the cultural complexities of ERP systems, there are few studies that have framed these complexities using action research theory in order to provide potential solutions to these challenges, particularly in Middle-Eastern developing countries where cultural settings are distinct from those in Western developed countries. Action research AR, in conjunction with documentation, observations, and interviews, aided in the exploration of the culturally complex barriers encountered during the pre-implementation (plan and propose), implementation (do), and post-implementation (assess and improve) stages of ERP projects conducted within a Middle-Eastern oil and gas organisation. This article confirms numerous cultural implications at each stage of the ERP implementation process, including team conflict, managerial authority, and a lack of an IT culture, all of which contributed to the project's delay. Other impediments, such as a lack of commitment to training and technophobia, persisted throughout the post-implementation phase and the subsequent follow-up experience under the recent COVID-19 pandemic. This article contributes to theory and practise by highlighting the culturally complex barriers that underpin many ERP implementations in the Middle Eastern oil and gas sector. This information can assist practitioners and researchers in developing future research and ideas to mitigate future ERP implementation challenges in this region.

Keywords: Enterprise Resource Planning ERP; Implementation; Culture; Challenges; Action Research (search for similar items in EconPapers)
Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
http://link.springer.com/10.1007/s11213-022-09600-4 Abstract (text/html)
Access to the full text of the articles in this series is restricted.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:syspar:v:36:y:2023:i:1:d:10.1007_s11213-022-09600-4

Ordering information: This journal article can be ordered from
http://www.springer.com/journal/11213

DOI: 10.1007/s11213-022-09600-4

Access Statistics for this article

Systemic Practice and Action Research is currently edited by Robert Flood

More articles in Systemic Practice and Action Research from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().